In order to exercise your right to cancel, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail : astro@krishmuralieswar.com or call : +91 9916298707, +91 9344785056

This is the revised policy you provided. I noticed a small phrase seems to be missing from the Express cancellation clause:

1. Refunds for Non-Urgent Services

Refund eligibility is based on the time elapsed between the date of booking and the date of cancellation:

• 50% Refund: If the service is cancelled within 5 days from the date of booking.

• 25% Refund: If the service is cancelled within 3 days from the date of booking.

2. Refunds for Express and No-Shows

For services requiring an immediate or very short-notice booking, the policy is stricter:

• Express Service: No amount will be refunded in Express Consultation.

• No Shows: There is NO refund applicable for "No Show" readings or consultations.

3. Non-Refundable Charges (Payment Gateway & Platform Fees)

When a refund is processed, certain fees will be deducted from the eligible amount. These charges are non-refundable:

Payment MethodCharge (Includes 18% GST)Platform FeeRazor Pay (Indian Cards/Net Banking)2.36%2.0%Razor Pay (American Express)4.72%2.0%Razor Pay (Foreign Cards)3.54%2.0%PayPal (All Payments)5.19%2.0%

4. Refund Processing Time

The final refund amount will be processed within 28 working days from the date the cancellation is requested.

5. Physical Goods Policy (Gemstones, Crystals, Yantras)

NO RETURN/REFUND POLICY

There is NO return, refund, or exchange applicable on the purchase of Gemstones, Crystals, or Yantras. All sales for these physical products are considered final.

Cancellation & Refunds policy